Dear Dr. Hall,
I found you searching for “refund protocol from a dentist.” I hope you can help me.
I paid for a service through Care Credit about 4 years ago. I’ve already paid Care Credit off. The initial work was never done but other work was. I no longer wish to go to this Office, and asked for a refund of the remaining balance. They seem to be dragging their feet. Is the check written in office or is that something that comes from somewhere else?
-Josie from Houston
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Care Credit pays the dentist up front for the work done, after you have signed the contract. They deduct certain fees from what they pay him. If you didn’t get the work done then absolutely the dentist needs to refund the balance to you. It needs to come out of his pocket.
The first and most effective place to complain if they don’t do this would be to the dental board. The dental board has power over the dentist’s livelihood. So I would call your dentist and tell them you will do that if they don’t pay you promptly. Another weapon you have is online reviews, and you could threaten that, too. You could go to Yelp, Google, or Facebook. About 2/3 of prospective new patients will check online reviews before selecting a new dentist, and most dentists are particularly sensitive about bad reviews.
– Dr. Hall
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