I got a Lumineer about two months ago. Yesterday morning I yawned and when I closed my mouth I felt a “pop” and then discovered that my Lumineer broke and I lost at least 1/3 of it.
The Lumineers people said the dentist will replace it for free. But I don’t want another one! If it could break off form me yawning, then this is a problem that I do not need. And I would expect at LEAST a partial refund. But so far they seem to not hear me when I mention a refund – they keep referring to replacing the Lumineer. The Dentist himself has never called me back, just the girl from Lumineers.
– Andrea from Florida
Dear Andrea,
We are seeing that, in spite of Lumineers being so strong, that they do break, just like other brands of porcelain veneers. They get their strength from the bond to the tooth. If they’re bonded properly and the bite is adjusted correctly and you take reasonably good care of them, they won’t break. But if they’re not bonded well, they can break very easily.
I don’t believe that legally you can insist on a refund. And it would be the dentist who would give you the refund, not the Lumineers people. If you can talk the dentist into giving you a refund, then he will, but he doesn’t have to. But I imagine they would rather just re-do it.
Has this dentist done very many of these? Hopefully he has and he can get the Lumineer to stay on this next time. I would go ahead and let them replace it. It shouldn’t happen again. If it does, then I’d just chalk it up to experience.
– Dr. Hall
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About David A. Hall
Dr. David A. Hall was one of the first 40 accredited cosmetic dentists in the world. He practiced cosmetic dentistry in Iowa, and in 1990 earned his accreditation with the American Academy of Cosmetic Dentistry. He is now president of Infinity Dental Web, a company in Mesa, Arizona that does advanced internet marketing for dentists.
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