Cosmetic Dentistry Blog Cosmetic and General Dentistry Questions Answered

May 3, 2017

A victim of shoddy dental work in Croatia


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Dr. Hall,
I had $60,000 worth of dental work done in Croatia for $11,000. It was a great deal until the veneers are starting to fall off. That was in September 2015. I have a 10-yr warranty so I will be going back in September for hopefully permanent repairs.

I was eating a piece of chocolate cake in March when the veneer to the left of my front tooth popped off intact. A week later eating spaghetti the other one on the side of the front tooth fell off. Today after eating spaghetti one of the front teeth popped off. I had all on 6 done on the upper and an implant and replacement crowns on the bottom. I don’t think this should have happened.

I thought we got porcelain and I have not been eating with my front teeth, I cut everything up as instructed. My husband and I are baffled why it is not very strong. Will they have to re do my entire upper teeth or will they glue this back on? I can’t have anyone else touch it as it is under warranty so now I am gluing them on with Polident which lasts 3 hrs. I am so bummed out 4 months before I can get them fixed. Thanks for any insight.

– Cindy from US Virgin Islands

Cindy,
When they told you not to eat with your front teeth, that’s a big red flag. Properly bonded, you should be able to eat anything you want. Your dentist’s instructions remind me of what one patient told me – that her dentist told her that her porcelain veneers would come off every few months. A dentist who is placing these correctly wouldn’t put any of these restrictions on your activities.

I wouldn’t have any reason to believe that if they didn’t know the right way to bond on porcelain veneers in 2015, why they would know now and do it right. Why are you going back to these people?

Knowing that they didn’t know how to do porcelain veneers right, I would question all of the work they did for you–the dental implant and the crowns. I would recommend a second opinion on all of it.

What to do about your smile for now? If the veneers are truly porcelain and if they have fallen off intact, an expert cosmetic dentist should be able to clean them up and get them bonded correctly. But this is beyond the knowledge and abilities of probably 95% of family dentists. You need a dentist with strong expertise in cosmetic dentistry bonding techniques, who knows how to etch the porcelain and bond it correctly. The cost for re-bonding these veneers should be relatively small. I would recommend going to one of the cosmetic dentists we recommend and having them fix this for you.

– Dr. Hall

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About David A. Hall

Dr. David Hall was one of the first 40 accredited cosmetic dentists in the world. He practiced cosmetic dentistry in Iowa, and in 1990 earned his accreditation with the American Academy of Cosmetic Dentistry. He is now president of Infinity Dental Web, a company in Mesa, Arizona that does complete Internet marketing for dentists.

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