Cosmetic Dentistry Blog Cosmetic and General Dentistry Questions Answered

February 27, 2018

Another porcelain veneer horror story


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Hello Dr. Hall,
I have had 6 veneers done on my top teeth. They are too bulky and not natural looking.

When I first started the process I was very clear with the lab and the dentist what I wanted. He sent back the first set because they were too bulky yet continued to use the same lab. At this point most of this was paid for so it wasn’t like I could have just gone somewhere else. It was all very rushed. There was no style guide whatsoever provided either. I really tried to be patient and put my trust in this dentist professionally. He was nice and everything but that is totally irrelevant.

The day of the cementing I was totally stressed with this whole process and when they held up the veneers for me to see they kept falling out making it impossible to make a proper judgment call. I was unsure about it but they kept telling me that they could make adjustments after. Which was untrue. They were not able to, hence me reaching out to you.

I have tried for the last month or so to get a hold of the dentist, asking for a refund and I’m being avoided it seems. Any advice would be so appreciated, how do I get my refund? I’ve cried so much over this, literally. It’s my teeth not a haircut—teeth don’t grow back after all.
– Leanne from Toronto, Ontario

Leanne,
Your basic problem is that the vast majority of dentists, while they may know in theory how to place porcelain veneers, don’t have the artistic inclinations to do a smile makeover. At the same time, most dental laboratories, while they know the mechanics of making the porcelain veneers, don’t know enough about the artistic aspects of the work to do a smile makeover.

So you go in to this dentist and you say you want porcelain veneers, and he thinks he can do this and thinks his regular dental lab that he uses for crowns can do this. When the first set came back completely inadequate, he’s not going to sour this long-standing relationship with the lab by demanding a refund and switching labs.

Every excellent cosmetic dentist has had a first smile makeover. I had mine, and I will tell you honestly that I wasn’t proud of how it turned out. But I have learned over the years in talking with hundreds of cosmetic dentists that the excellent cosmetic dentists have a fundamental difference in attitude in that they will not be satisfied unless the patient is excited with the result, and they will go through whatever expense or work they have to until the result is beautiful and makes the patient happy. You will never have what happened to you, where they pressure you to accept the result. In my case, my first smile makeover patient was borderline satisfied with the result and didn’t object to my bonding the veneers. But the teeth didn’t have any sparkle, and when she came back for a checkup I told her that her results weren’t good enough, that I didn’t want a mediocre smile out there attributed to me, and I re-did them with a different lab completely at my expense. I have learned since that this is what all of the really good cosmetic dentists will do.

So your dentist, because he lacked this commitment to your satisfaction, either didn’t bother to learn about try-in pastes or decided to skip that step so that you weren’t able to see for yourself how this would turn out before they were bonded. And now, rather than wanting to fix it, he doesn’t want to be bothered.

To get satisfaction and to hopefully get a refund, you’re going to need to get an excellent cosmetic dentist on your side. We’re a little thin on recommended cosmetic dentists in the Toronto area, but we do have Dr. Goodlin there. I would go to him for an opinion, and see if he will work with you to try to get a refund from your dentist. A call from one dentist to another can be very persuasive. Your legal leverage in this case, unfortunately, isn’t that great if the veneers have stayed on and are functionally okay. Your dentist has probably met those two standards, which is how the profession at large will judge your case. Your best point to make, legally, is that you were pressured to have the veneers bonded on against your will with false promises. If you have to go to a lawyer to get enough pressure on this dentist to refund your money, that is the point your would want to make.

I wish you well and hope you end up getting the beautiful smile you thought you paid for. And a tip for others in your situation—even though you have paid for the work, you can switch to another dentist at any point. A dentist is ethically obligated to help facilitate that change, for whatever reason you feel you need to switch.
– Dr. Hall

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Click here to ask Dr. Hall a question of your own.

About David A. Hall

Dr. David Hall was one of the first 40 accredited cosmetic dentists in the world. He practiced cosmetic dentistry in Iowa, and in 1990 earned his accreditation with the American Academy of Cosmetic Dentistry. He is now president of Infinity Dental Web, a company in Mesa, Arizona that does complete Internet marketing for dentists.

February 5, 2018

My dentist wants to give me CEREC veneers


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Dr. Hall
I’m about to have CEREC veneers done by a dentist I’ve used very little. He has told me that he does 1.5mm veneers, and that, after research, seems very thick.

I’m not sure of his abilities, and CEREC takes a magician to do correctly and natural.

Should I reconsider?
– Terry from Aurora, Colorado

I wrote back to Terry and asked this:

Terry,
Who’s the dentist? That makes all the difference in the world!
Only about 1-2% of dentists are artistic enough to create a beautiful smile makeover.
So who’s the dentist? That’s the key question – not what material he’s using or how thick.
Dr. Hall

Whereupon he wrote back and gave me his name. Let’s not use the dentist’s real name—let’s call him Dr. Doe. So I responded with this:

Terry,
That’s very helpful.
It’s tough to find out any information about Dr. Doe—no website, no Yelp reviews. His Facebook page tells me nothing useful, no Angie’s List reviews.
I also checked databases that I have of institutions that train dentists in smile makeovers, and cannot find him listed anywhere.
Bottom line—highly risky. Especially given that he wants to make these veneers with a CEREC. There are some dentists who can do that, but this is harder than using a ceramist and requires an exceptional amount of skill. So not finding him among the alumni of these training institutions is troubling. He may be doing that to save money—he doesn’t want to pay a ceramist.

And you have to realize that if you get a smile makeover and end up hating how it looks, you have no legal recourse. As long as the veneers meet the standard of care—they stay on the teeth and function all right—the legal standard of care does not require you to like how they look.

Use one of our recommended cosmetic dentists. We have a couple in the Denver area, and either one could give you a beautiful smile makeover.

I have a bad feeling about Dr. Doe.

– Dr. Hall

And Terry responded:

Dr. Hall, thank you very much for doing the informative research. Even though not much was found, it was enough for me to reconsider my decision, and will give one of your recommended dentists a call, and mention your name.
I appreciate your time, of course your effort, thanks for everything.
– Terry

Do you have a comment or a question or anything else to add? We’d love to hear from you. Enter your comment below.

Click here to ask Dr. Hall a question of your own.

About David A. Hall

Dr. David Hall was one of the first 40 accredited cosmetic dentists in the world. He practiced cosmetic dentistry in Iowa, and in 1990 earned his accreditation with the American Academy of Cosmetic Dentistry. He is now president of Infinity Dental Web, a company in Mesa, Arizona that does complete Internet marketing for dentists.

November 28, 2017

Dr Hall, are you still practicing?


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Dr Hall, are you still practicing cosmetic dentistry? I have seen a lot of sites and a lot of before and after pictures, but yours are the absolute best I have ever encountered! I want you to do my veneers!
– Pauline Coker

Pauline,
Thank you for your kind comments. I am very flattered!
No, I am not still practicing. I moved to Arizona about nine years ago and opened this company, Infinity Dental Web, that does Internet marketing for dentists, and that is all I do now, professionally.
But while my photos may look impressive to you, I assure you that there are dentists on our recommended list that exceed what I did when I was practicing. I will email you privately with a recommendation of one of these cosmetic dentists near you who is better than I was.
– Dr. David Hall

Do you have a comment or a question or anything else to add? We’d love to hear from you. Enter your comment below.

Click here to ask Dr. Hall a question of your own.

About David A. Hall

Dr. David Hall was one of the first 40 accredited cosmetic dentists in the world. He practiced cosmetic dentistry in Iowa, and in 1990 earned his accreditation with the American Academy of Cosmetic Dentistry. He is now president of Infinity Dental Web, a company in Mesa, Arizona that does complete Internet marketing for dentists.

November 4, 2011

Replacing a single porcelain veneer. Will it match?

Filed under: Porcelain veneers — Tags: , , — mesasmiles @ 11:15 am

The following is a question I got from one of our visitors that is a follow-up after I answered her question about using a toothpaste with baking soda on porcelain veneers:

Dr. Hall,
I have one last question. One of my veneers on the front teeth apparently left some dentin exposed on that tooth. I had a lot of sensitivity but that has improved ( it has been about a month since they were put on). The dentist wants to replace this veneer and fit it properly. However, I am worried that the color won’t match and I don’t want to have to live with one tooth that is different. Also I’m worried about the risks of removing the veneer (possibly breaking the underlying tooth or surrounding veneers.

What are your thoughts? I’m considering just living with it the way it is, but if I had more confidence fixing it would be ok, I’d go ahead and have it replaced.

Thanks,
Monica from Maryland

Monica,
I don’t know who your dentist is, but I think I remember your saying that you had one of our recommended cosmetic dentists do this. Anyone we recommend should have no trouble matching your existing porcelain veneers. Excellent cosmetic dental laboratories, which are the ones that excellent cosmetic dentists use, will keep their color formulas for work they create so that they can perfectly match previous work.

And damaging the tooth is a non-issue. In fact, you pose more risk to the tooth by leaving this source of irritation than by re-doing the veneer. Exposed dentin has tubules that go straight to the pulp – this is why the tooth is sensitive. And open tubules are a risk for bacteria getting into the pulp. My advice would be to let your dentist do this for you.

– Dr. Hall

 

 

We thank our advertisers who help fund this site.

About David A. Hall

Dr. David Hall was one of the first 40 accredited cosmetic dentists in the world. He practiced cosmetic dentistry in Iowa, and in 1990 earned his accreditation with the American Academy of Cosmetic Dentistry. He is now president of Infinity Dental Web, a company in Mesa, Arizona that does complete Internet marketing for dentists.

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